Disputing a bank fee
Your bank charged a $35 overdraft fee on a transaction that posted out of order. You want to ask them to reverse it. Brief an AI to write the email.
Difficulty: Starter · Genre: Email
The scenario
Account: 6 years with the same bank, no prior overdrafts. Fee: $35, posted 3 days ago. The issue: a deposit and a debit hit the same day — the deposit cleared a few hours later. You are not angry, but you do want this reversed.
The goal
An AI should draft a calm, factual email asking for a one-time goodwill reversal, citing the long-standing relationship and the timing issue.
What a strong brief covers
Mention: tenure with the bank, no prior overdrafts, the timing of the deposit vs. debit, the specific amount, a clear ask (reverse the fee), and a polite-not-pushy tone.